Return Policy

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging with all tags and labels attached
• Returned within 30 days of the delivery date
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged
• Items that are not in their original packaging
• Custom or personalized items
• Items returned after 30 days from delivery

Return Process

To initiate a return, please follow these steps:

1. Contact us at infocenter@marketplaceart.world or through our contact form to request a return authorization
2. We will provide you with a return authorization number and return address
3. Package the item securely in its original packaging
4. Include the return authorization number and proof of purchase
5. Ship the item to the provided address using a trackable shipping method

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.

Refund Timeline

• Processing time: 3-5 business days after we receive your return
• Refund processing: 5-10 business days depending on your payment method
• You will receive an email notification once your refund has been processed

Exchanges

If you need to exchange an item for a different size or style, please contact us. Exchanges are subject to product availability. If the item you want is not available, we will process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, and we will cover the return shipping costs.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven't received your refund yet, please check the following:

• Check your bank account or credit card statement
• Contact your credit card company or bank, as it may take some time before your refund is posted
• Contact us if you have done all of the above and you still have not received your refund

Contact Us

If you have any questions about our return policy, please contact us at:

Email: infocenter@marketplaceart.world
Address: 10 Bellevue Pl, Springfield Lakes QLD 4300, Australia
Phone: +61409505660